Questions & answers

The shop's page says which of two kinds it is. Most shops take requests: the maker accepts or declines, and you pay once they accept. Some shops book collection times: you pick a slot and pay straight away, and the slot is yours.

Not to browse, save a shop or message a maker. To order or leave a review you need an email address. There's no password, and we never ask your name.

By PayNow, straight to the maker. Your order page shows a QR code with the amount and reference filled in. Paying on the same phone? Save the image and pick it from your photos in your bank app.

Some items, like a treatment or a big cake, ask for part of the price to book and the rest when you collect. The item says so before you add it. A deposit isn't returned if you don't turn up. If the maker cancels, they refund it. Once you've paid a deposit, message the maker to cancel.

Some makers deliver, free or for a fee. Their shop page says so, and you choose delivery at checkout, pick a day and type your address, which only that maker sees. The maker tells you the delivery time. The maker arranges the delivery, and Kaya isn't responsible for items lost or damaged on the way. Otherwise you collect in person, at the maker's door, their void deck or a lift lobby.

The block and street are on the listing. If the maker collects at their door, you get the unit number once they've confirmed your payment.

Yes. Pick a collection time and the maker sees it when they next open.

At a shop that books collection times, yes, from your order page up to two hours before. Anywhere else, ask the maker in the conversation.

At a shop that books collection times, an unpaid booking is released after 30 minutes. Nothing is owed. Order again if you still want it.

Some items need a few days' notice. You pick a collection date at least that far out. If your order mixes the two, it all comes together on that date.

Your order page updates itself. We also email you when your order is accepted and when it's ready. Turn on notifications and your phone will tell you when it is accepted, confirmed and ready.

Message the maker first. Most things are sorted there. We can't refund an order, because the money never came to us. If a maker is behaving badly, use Report maker on their shop page.

• iPhone or iPad: in Safari or Chrome, tap Share, then Add to Home Screen. Open Kaya from that icon.
• Android: tap Install app on the banner, or in Chrome's ⋮ menu.
• Computer: click the install icon in Chrome or Edge's address bar. In Safari on a Mac, choose Share → Add to Dock.

It opens like an app, one tap from your orders and messages. On iPhone it's also the only way to get notifications.

Use the switch on your Account page. You'll only hear about your orders. On iPhone, install Kaya to your Home Screen first.

That's a problem on our side. Tell us and we'll fix it.

Nothing while we grow. If that changes, possibly including a commission, you'll hear well before it applies, and it will never apply to orders you've already taken.

Only your block and street. Your unit number goes only to a seeker whose payment you've confirmed, and only if you collect at your door. Choose the void deck or a lift lobby and nobody gets it.

Yes. Switch on Offer delivery under Shop → Business details and set a fee, or leave it blank for free. Seekers then choose delivery at checkout and type their address, which only you see. The fee is added to the order total, so it's in the PayNow QR. You arrange the delivery yourself, and Kaya isn't responsible for items lost or damaged on the way. You can decline an order that's too far.

No, you publish it yourself. You just need an address, at least one item and a PayNow number or UEN.

Add your PayNow mobile or UEN under Shop → Payments. Each order gets its own QR code with the amount and reference filled in. Scan your own QR once before you go live.

Yes, per item, on your Listing tab. It must be less than the price and doesn't change with options. Use it for anything that's an hour of your time, so no-shows don't cost you.

Yes, if you switch it on under Shop → Collection slots. Seekers pick a slot and pay straight away, with nothing for you to accept. Full slots stop being offered, unpaid bookings release after 30 minutes, and you can still cancel one you can't make.

Yes. Set a notice period on the item. Those orders are listed separately under Pre-orders.

They show food hygiene, business registration or halal certification. We check each one before it appears, and it disappears when the certificate expires.

Your earnings, best-selling items, busy times, response times, repeat customers, and a spreadsheet of every order. It's free for now.

Only people who actually ordered can leave a review, so read those. Check for verified badges, and message the shop. We don't inspect anyone's home.

A shop whose ratings stay poor goes on a temporary cooldown. We can also suspend a shop outright. Orders already placed still have to be honoured.

Use Report maker on the shop's page. For a review or anything else, contact us.