Contact us
Almost everything on Kaya is settled between a seeker and a maker, so the quickest route is usually straight to the person on the other end. Here is where each kind of question goes.
About an order you placed
Every shop has one conversation thread with you, and it is the fastest way to sort out a collection time, a change or a problem. Open the order and message the maker — your orders.
A question before you order
Allergens, portion sizes, whether they can do it by Saturday — ask the shop directly from its page. You do not need an account to start a conversation. Browse shops.
Conversations you already have
Both sides of every thread — the shops you buy from and, if you sell, the people buying from you — sit in one inbox. Open messages.
Running a shop on Kaya
Orders, opening hours, payment details and your listing are all on your dashboard. If you haven’t listed yet, it takes about ten minutes. List your business.
Reporting something
If a shop looks unsafe, dishonest or is not what it says it is, open that shop's page and use Report maker, near the bottom. It reaches us with the shop and the account behind it already attached, which is what lets an administrator act on it directly rather than a name or link typed here that we would have to go and match up ourselves. A maker reports a seeker the same way, from the order itself, with Report order. Either way, an administrator can dismiss it, suspend or ban the account it names, or put it on a cooldown — a shop whose ratings stay poor over enough reviews is also put on a cooldown automatically.
A review that is abusive or plainly not from a customer, or a photo somebody has published that was not theirs to publish, does not have a control of its own yet — use the form below and pick Something else, and tell us which shop and what you saw.
Your data
To ask what we hold about you, correct it, or close your account and have the profile, listing and messages behind it removed, use the form below and pick My data, or email us. The Privacy Policy sets out what that reaches and what it cannot — orders already placed are both parties' record and stay.
Email us
Anything that does not fit above — a question nothing on this site answers, or something you would rather put in your own words — goes to feedback@getkaya.co.
It is read by a person rather than a support desk, so give it a day or two. Anything urgent about an order should go to the maker in the conversation thread instead: they read those, and they are the only ones who can change what happens to your order.
To report a shop, the form below is the better route. It asks which shop, files the report where an administrator already moderates, and needs no address of your own — which matters if what you are reporting is a photo of you.
Before you write
Most of what we get asked is already answered — how payment works, why there is no delivery, when a collection address is released, and what a badge on a shop means. Read the questions and answers.